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Delivery Information

Delivery Policy

1. We will start our parcel packing at 12:00pm daily (only on Working days). We will send out your order on the same day, if we receive the payment for your order before 12:00pm.

2. ​We may delay your order delivery without prior notice due to technical or resource allocation problems. For urgent orders, please make note in your order form so we can do our best to carry out a special arrangement for you.

3. If it so happens that your ordered item is out of stock, we will try our best to contact you before sending out the parcel. However, under certain conditions, we may refund you directly without prior notice.

4. We reserves the right to decide the cheapest and most effective courier company based on your location and weight of your goods. Please make a remark in your order form if any delivery companies will not reach your location.

5. After sending out your parcel, we will inform you of the tracking number by your contact email. If you are not receiving your parcel after 3 days, please contact the courier company directly.

6. If you have given us an invalid address or contact number, causing the parcel to be returned to us, we will not pay for the shipping charges for resending the parcel. Buyers will have to pay us the additional shipping to resend the parcel.

7. Delivery time around 1-5 business days. Most orders are delivered within 1-5 business days for major cities and up to 10 days for other areas.
If you have not received your order after 14 business days, please e-mail: info@findwo.com or contact us and we will trace the parcel for you.

8. Missing item or parcel with any problem on delivery buyer should reject the goods to the courier company and take the parcel photo info/email to us on the same day. Fail to do, courier company will no accept any complaint if buyer sign the delivery document.

9. Oversea shipment (except Malaysia), we assist for courier only, not responsible for other issue eg. custom tax & etc. and no refund if parcel rejected.
p/s: Oversea /other country shipment (except Malaysia), postage will depend weight or size of parcel, pls contact us for the postage.
sms/whatsapp 012-4219239   wechat: liz_heng    e-mail: info@findwo.com

 

 

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